Division Manager – Commercial (Sales/Service)

I.   Purpose of Position
The Division Manager - Commercial will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building and process/policy improvements.

This position will require the skills necessary to develop a team, monitor/manage district performance, and train the territory team in business and role responsibilities. This position will travel in territories to visit key account customers, monitor performance, and train and lead the territory managers executing sales and service strategies resulting in improved commercial (sales/service) outcomes for our customers and the Company.
 
II.   Key Responsibilities

• Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales/service network growth and fix right first time two days (FRFT2D) through daily management and process improvements.
• Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction.
• Develop and implement action items for territory development (customers, product lines, etc.)
• Manage and support Territory Managers
  • Conduct weekly meetings for the following topics:
    • Territory KPI review
    • Technician discussion (training gaps, performance issues, etc.)
    • Review of any issues that were escalated.
    • Communicate/review any business updates, process changes and other critical info.
  • Ensure Territory Managers are receiving support needed from other company resources (i.e. payroll, HR, Engineering, etc.)
• Payroll reporting and approvals
• Daily management reporting (revenue, dispatch data, etc.)
• Other duties as assigned.

III. Background and Skill

• At least 2-3 years of demonstrated success leading a team to deliver results in a service, sales or customer service function.
• Ability to work effectively remotely.
• Strong computer skills, especially MS Excel, PowerPoint.  Experience with business intelligence software (ex. Cognos, Microsoft PowerBI, etc..) is a strong plus.
• Experience in automotive aftermarket a strong plus
• Highly organized with the ability to effectively communicate to workgroups and individuals efficiently.
• Skill and experience in planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis.
• A demonstrated dedication to and history of providing outstanding service and support and a positive, professional, proactive presence that will develop confidence, trust and respect with our customers is required.

IV. Relationships and Travel

• Travel to customer sites may be required – >50%
• Interactions with, but not limited to customers of Coats’ products, shop managers, automotive technicians, and other members of the tire and wheel services industry. 
• This position will also interact with various employees of Coats especially employees of the field service, customer service, and finance departments.

V. Education

• Bachelor’s degree in business administration or related field is preferred (equivalent field experience and education combination may be sufficient).

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.