Coats
Field Service Technician (Level 1) - Wilmington, NC
Wilmington, NC - Full Time
INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
‘Position is paid at an hourly rate of $20 an hour, and is also bonus and commission eligible’
Purpose
As a Field Service Technician you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment including proper technique and accessory usage.
WHAT YOU WILL DO
Purpose
As a Field Service Technician you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment including proper technique and accessory usage.
WHAT YOU WILL DO
- Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment.
- Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
- Conduct installation and removal of tire and wheel service equipment.
- Conduct product training and demonstration during installation of new equipment to end-users.
- Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment.
- Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
- Perform other duties and responsibilities as assigned.
- Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry.
- This position will also interact with various Hennessy employees, especially those in field service, customer service, and finance.
WHO YOU ARE (Qualifications)
WHO YOU ARE
- High-school diploma or equivalent is required. Technical degree in a related field is preferred.
- 1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience.
- Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred.
- Minimum 1 – 2 years Customer Service experience with a demonstrated dedication to providing outstanding service and support as well as a positive, professional, proactive presence.
- Ability to plan, schedule, and coordinate activities to satisfy customer needs on a timely basis.
- Outstanding communication (both oral and written) skills.
- Must be fluent in English, including verbal and written
- Comfortable with computer and mobile device usage.
- Ability to maintain a clean driving record with legal state driving license (annual Motor Vehicle Reports are conducted for safety purposes).
- Ability to lift, carry, and push/pull up to 50lbs.
- Comfortable calling out and escalating any unsafe conditions that may be presented during scope of work
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
